AI Customer Assistant
24/7 Traditional-Chinese customer service.
A 24/7 customer service assistant built for Traditional Chinese from the ground up — not converted from Simplified. It answers instantly, remembers the whole conversation, and knows when it's unsure.
Below a confidence threshold it hands off to a human, with full history attached. Your team manages the knowledge base in a spreadsheet, so there's no IT queue and no redeployment when content changes.
Every question in. The right answer out — or the right person.
Customer messages flow into one hub trained on your own content. Most questions resolve instantly with a cited answer; the few it's unsure about route straight to your team, with the whole conversation attached.
What your customers see — and what you see.
What your customers see · instant answers, honest handoffs
What you see · the AI tells you what content to add next
Instant for customers. Honest with you.
24/7 繁中 chatbot
Built for Traditional Chinese from the ground up, not converted from Simplified.
0.5-second first response
SSE streaming delivers the first word in half a second, so conversations feel instant.
Excel-managed knowledge
Your team updates content in a spreadsheet. No IT, no developer queue.
Confidence-gated escalation
Below 0.75 confidence, the system automatically escalates to a human.
20-turn memory
Follow-up questions get coherent, connected answers across the whole chat.
Weekly gap report
Flags what the AI couldn't answer well and tells you what content to add.
Taiwan retail, service, hospitality, and professional-services businesses whose staff currently spend 3+ hours a day answering the same website enquiries.
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